1 Position

Duties of the Care and Domiciliary Care Quality Assurance Officer

• To provide expert advice to Directors, management and operational staff on Quality Assurance Systems and activities.
• To be responsible for scrutinising and monitoring our operational activity, with a view to ensuring compliance with, and exceeding of, the standards required by current legislation, regulation, guidance, and practice standards.
• To provide a proactive approach to quality assurance activities within the Quality Assurance Systems to ensure that quality of work across our domiciliary care is improved.
• To make an active contribution to embed audit and evaluation into services and support a learning and continual development organisational culture.
• To report regularly to senior management at quality assurance meetings.
• To be responsible for monitoring   outcomes   against   inspection   criteria   and   ensuring   that information is feedback to improve service delivery to meet timescales.
• To provide ongoing casework audit and feedback regarding audit outcomes and tracking corrective action.
• To be responsible for the ongoing development of systems for a range of audit activities to inform practice improvements and service developments and to ensure they continue to meet statutory and regulatory requirements.
• To develop questionnaires and undertake surveys or focus groups to obtain feedback from clients and caseworkers, to inform service improvements.
• To work closely with the operational team to ensure data is collated from a range of sources effectively to improve quality and performance of provision.
• To keep up to date with research and changes in relevant legislation, guidance, regulation, or practice standards to inform best practice and best use of resources.
• To conduct investigations following the receipt of complaints, including acting as the main liaison point for complainants, inviting the staff concerned to investigatory or disciplinary meetings and producing investigatory and/or disciplinary reports at the conclusion of the enquiries.
• To represent the company at hearings conducted by the CQC and/or local authorities regarding alleged misconduct and/breaches of the CQC standards and other relevant legislation and regulations.
• To ensure that suitable file audit procedures are in place and are adhered to, thereby making our filing and record systems fit for purpose regarding CQC and/or local authority inspections.

Profile:

• Any Social care qualification or NVQ 3 or related
• Fluent English (both written and spoken)
• Exceptional report writing skills.
• Intermediate level or above Microsoft Office skills
• Great communication and interpersonal skills
• Team player and a joy to work with
• Good attention to detail
• Ability to work under pressure.
• Ability to multi-task
• Proactive approach
• Good organisational skills
• Ability to work to deadlines & take direction.
• Ability to prioritise workload effectively.
• Flexibility and adaptability